When contacting technical support, please provide the following information:

1. Product and product version (you can find this by clicking on the program's Help>About)
2. Operating system version (e.g.: Windows 98 or Windows NT 3.51)
3. If you encounter a problem, the steps or events immediately preceeding it
4. System resource information (RAM, free space on hard drive, display settings if known)
5. Exact error message

So Technical Support can assist you more efficiently, please have the program in question open if possible before calling technical support.